Black car culture in NYC has its own quiet rules. None of them are required — a good chauffeur will adapt to whatever you bring — but knowing them makes every ride smoother for both sides.
Where to sit
If you're solo, the back right (passenger side rear) is traditional — it's where executives sit in a chauffeured vehicle worldwide. Couples take the back row. Up front is fine if you'd rather chat; just tell your chauffeur.
Conversation is your call
Some clients work the entire ride. Some sleep. Some want to know which bagel shop is best. A professional chauffeur reads the room and follows your lead. If you want silence, just say 'silent ride please' — no offense taken.
Tipping
At Koch Limo, 15% gratuity is built into every quoted price. Tipping more for exceptional service (luggage assistance, perfect timing on a tight connection) is appreciated but never expected.
Route requests
Have a preference? Say so before you pull away — 'Take the Williamsburg, not the BQE' or 'Avoid the West Side Highway, please.' Your chauffeur knows the city, but you know your day. Both sources of info make for a better trip.
Phone calls
Take any call you need to take. Confidentiality is part of the job. Sensitive call? A quick 'do you mind if I take a private call?' lets the chauffeur turn up the music and stop responding to anything in the cabin.
The luggage moment
Let the chauffeur load and unload luggage — that's their job and they're good at it. Stepping back and letting it happen is faster, safer, and the right move.