Terms of Service

These Terms govern your use of the KOCH-WAYNE LIMO website and mobile applications, operated by Koch Limo LLC, 1000 Wyckoff Ave, Mahwah, NJ 07430. KOCH-WAYNE LIMO is a private, invite-only chauffeured transportation service. It is not a public rideshare marketplace, and trips are arranged with our own dispatch team and assigned chauffeurs.

By using the website or apps, requesting a quote, or booking a ride, you accept these Terms.

Where an account is required, you must be old enough to enter into a contract, provide accurate information, and keep your sign-in credentials confidential. You are responsible for activity that occurs under your account.

You may book a trip for someone else. When you do, you confirm that you have permission to share that passenger's contact details with us, and — if you designate an intended payer other than yourself — permission to share that payer's contact details as well.

Submitting a request or quote does not create a reservation. A trip is confirmed only when KOCH-WAYNE confirms it. Prices shown before confirmation are estimates.

You are responsible for providing accurate pickup time, pickup, stop, and drop-off locations, passenger count, luggage count, flight details, and vehicle requirements. Inaccurate details may affect availability, timing, or price.

• Charges may include the fare, tips, and additional charges approved with the payer, such as extra stops, extended waiting time, tolls, or parking.
• Payments are processed securely through Square. We do not store card numbers or CVV.
• Square payment links are bearer links: anyone holding the link can pay it. Send a payment link only to the intended payer.
• Providing card information for one payment through Square does not authorize future charges. Charging a stored card without a new authorization is not offered.
• Tips cannot be added by our staff without the payer's approval.
• Refunds, where appropriate, are issued through Square to the original payment method.

Change, cancellation, waiting-time, and no-show terms are those communicated with your individual reservation confirmation. Please contact dispatch at (201) 552-8547 as early as possible to change or cancel a trip.

Smoking is prohibited in all vehicles. Passengers are responsible for damage caused to a vehicle during their trip. Chauffeurs may end a trip if behavior is unsafe or unlawful.

You may not use the service or apps for unlawful purposes, to harass drivers or staff, to interfere with our systems, or to access accounts or data that are not yours.

If you opt in, we send transactional SMS about quote requests, confirmations, pickup reminders, driver assignments, arrival updates, trip changes, cancellations, receipts, and support. Message frequency varies, and message and data rates may apply. Reply STOP to stop messages and START to resume. Consent is not a condition of booking.

Push notifications can be enabled or disabled in your device settings; disabling them may mean you miss trip updates.

Driver location is used for dispatch and during active trips to coordinate pickups, share trip progress, and support safety. See our Privacy Policy for details.

The service relies on third-party providers such as Supabase, Square, Twilio, Google Maps Platform, Expo, Apple, and Google. Their availability is outside our control, and their own terms apply to their services.

We are not responsible for delays or interruptions caused by traffic, weather, road or airport conditions, flight delays, labor actions, network or provider outages, or other events beyond our reasonable control.

The website and apps are provided on an "as is" and "as available" basis, without warranties beyond those required by law. To the extent permitted by law, our liability for any claim relating to a trip is limited to the amount paid for that trip.

We may update these Terms. The effective date above shows when they were last revised, and continued use after an update means you accept the revised Terms.

Koch Limo LLC — 1000 Wyckoff Ave, Mahwah, NJ 07430
Phone: (201) 552-8547
Email: contact@kochlimo.com
Support: Support Center